FAQs

SUBSCRIPTION

• What are the benefits of subscribing? Become a subscriber and each week, fortnight or month we will send you our ‘Loaf of the Week’, chosen by us. Receive it sliced through your letterbox or unsliced in a mailer parcel all through contactless delivery.
• How do subscriptions work? 
  • Weekly subscription: Our subscription programme is a weekly, fortnightly or monthly delivery service, bringing you the freshest Sourdough bread straight to your doorstep.
  • Delivery days: Our delivery days are Tuesdays- Saturdays. You can order your loaf (or loaves) up to 24 (business) hours before your intended delivery upon which you will be charged for the upcoming order. Our cut off time is 8am the day before for next day delivery.
  • Sliced or unsliced: We can deliver your loaf pre-sliced & ready for the freezer in a letterbox-compatible parcel (you don’t have to be home). Or if you prefer to slice it yourself, it’ll arrive in a regular loaf-sized box and so you can enjoy your loaf for 3 to 4 days without freezing.
• What are your payment methods? You can pay for your loaves and spreads with a credit card or debit card, PayPal, Apple Pay and Google Pay.
• How do I update the email address on my account? You can do this in Manage My Account.
• Do the loaves need to come every week? We offer flexible plans to suit different lifestyles. You can purchase weekly, fortnightly or monthly subscriptions and also one off.
• Can I cancel my subscription at any time? Yes, please contact [email protected] or you can do this in ‘Manage Subscription’. You can cancel your subscription up to 2 days before your next delivery is due.
• Can I swap my subscription? If you’d like to switch your to a different plan, please cancel your subscription in your User Dashboard, under ‘View details’, and order a new one.
• I’ve moved, how do I change my address? You can do this in Manage My Account.

DELIVERY

• When do you deliver? We deliver on Tuesdays – Saturdays.
• Do you deliver on bank holidays? We deliver on all bank holidays, except Christmas Day, Boxing Day, New Years Day, Good Friday and Easter Monday. Orders placed on those days will be skipped (or refunded if you have a Twice a Week subscription) accordingly.
• What time will I receive my order? We aim to have all of our deliveries complete by 6:30pm every day.
• Will the box fit through my letterbox? If you have a standard size letterbox and are a central London customer, our boxes may fit through your letterbox. If it doesn’t, don’t worry – when you order, we’ll ask you for a safe spot where we can leave your box in the event we can’t post it through your letterbox.
• What is the delivery fee? We charge a small fee of £3 for orders under £9 for subscription and under £20 for one time purchases.
• Can I send my order to a different address? If you want to do this as a one-off you will need to update your delivery address in your account before 9am the day before your upcoming delivery but remember to switch it back for your next one.
• Can I cancel or amend my order? We require at least 48 hours notice in order to cancel or amend an order. Please email us at [email protected] if you have any questions.
• Do I have to be in when you deliver?
  If you state your safe place in the delivery instructions box at checkout, (this could be a neighbour, a front porch, or in-between your bins), then you should have nothing to worry about. If you live in an apartment block and don’t feel comfortable with it being left in the entranceway, then please state this in the instructions box and give an alternative safe place.
• Do you only deliver to London? We are currently delivering to Greater London via our website and offer a limited number of our bakes nationally via DELLI.

RECYCLING

• What materials do you use in your packaging? We use 100% recyclable and bio-degradable materials in our packaging. We use recyclable cardboard for our shipping boxes.
• Do you use plastic in your packaging? We use 100% bio-degradable “plastic” for our freezer-friendly slice pouches. This means that once their shelf life has passed, these bags will first degrade and then biodegrade into environmentally-benign matter within just months or years, rather than decades or centuries.
• How can I recycle my Good In Bread packaging? All you need to do is dispose of it in an appropriate recycling bin. We collect old boxes in certain postcodes. Please ask your courier if your postcode is included.

PRICING

Our loaves are made using 100% natural ingredients and organic flours, as well as artisan baking methods to achieve a superior quality Sourdough bread that is good for you, easier to digest and has a longer shelf-life than its industrial counterparts.

The pricing for our loaves in our Online Bakery is a reflection of a) the quality of our loaves and b) their size. Our Sourdough loaves weigh between 700 and 850g, which is on average 1/3 larger than the standard store-bought loaf.

OFFERS

Discount codes and special offers are only valid once per user. Orders can be cancelled if discount codes are used more than once.

STORAGE

• Pre-sliced bread: On Day 1, your bread will be crispy on the outside and soft on the inside, but when bread is sliced it gets exposed to air, so we recommend immediate freezing to make the freshness last even longer
• Freezing: If you don’t plan on eating all the slices right away, we have made it easy for you to freeze the remaining slices in the freezer-safe bags provided.
• Unfreezing: Unfreeze your bread the night before or a few hours before you intend to eat it. Enjoy it as is or toasted.
• Unsliced bread: Your loaf can keep well for 3-4 days unfrozen. For longer-lasting freshness, store your bread at room temperature in a sealed kraft or grip-seal bag.

GLUTEN FREE

• We offer a “gluten-conscious” loaf called the Well-Bread. Our gluten-conscious loaf is made from gluten-free ingredients, however it has been made in the same facilities as our other loaves, which do contain gluten.

WHERE IS YOUR BREAD MADE

• Our bread comes from our wonderful and trusted wholesale supplier, Sciascia Storey, whose bakehouse is located in North West London.

PRESS INQUIRY

• Please contact [email protected].

VAT  Number: 433 1148 31